|
Spectrum Outsourcing has invested in 6 call centres providing a UK, European near-shore and far-shore solutions for our Clients. Our call centre presence enables our clients to build their customer service strategy against key business drivers including languages skills, volume, call segmentation and 24/7 operation. Each call centre location is managed with UK management teams and employs best UK call centre practice
UK - offers local presence for our Clients prior to moving to offshore solution. Provides second level support and escalation. Test bed for new services and technology. Fully FSA compliant
Bulgaria - offers prime near-shore location providing complete pan European language capability with close access to the day to day operations. Sofia features our showcase centres providing a superb location for medium to large sized projects with real capacity to compete with far-shore centres.
India - excellent agent call handling skills with talented highly educated labour pool - mature contact centre environment. Volume capacity offered at the most competitive price points with high customer satisfaction levels. Ideal for voice and back office projects.
South Africa - the new frontier, offering excellent voice and accent skills, volume capacity, cultural fit, business hours and competitive price points. Very closely aligned with UK financial services.
China – ideal for mass volume data entry
|
|
|
|
|
